Once a contract for immigration services has been fully agreed (including agreement of these Terms & Conditions) between the Company and the Client, the Company will perform the contract to the end except in exceptional circumstances.Such exceptional circumstances include a situation:  If the Company decides to terminate the contract it will inform the Client of this, and the reasons for it, in writing. The Company does not guarantee success and does notoffer a conditional fee arrangement (no-win no-fee). In all cases the Company will employ its best endeavours to provide the Client with the best advice and to achieve a successful result in the Client’s matter. The Company will normally charge the Client a fixed fee for the work agreed. The Company will normally require the Client to pay fees before work is started on the matter, and will require payment of the fees in full. The Company does not take any fees payable to the immigration authorities. This will be paid directly by the Client before any application is submitted to the immigration authorities. If the Client does not pay the fees in full before an application is due to be submitted to the immigration authorities the Company reserves the right not to submit the application. If the Client’s matter is unsuccessful due to substandard work by the Company, the Company’s liability is limited to making a full refund to the Client of all fees paid. Other than is implied by the laws of England and Wales, the Company cannot accept any responsibility for any other loss, damage or consequential loss arising from delay to, or failure of, any application. If the Client withdraws their instructions before the work on their matter has been completed the Company will offer a refund based on its refund policy. The amount of the refund shall be determined solely by the Company refund policy and which is based on work done and the stage the application is at. If the Client withdraws their instructions after all the work on the matter has been completed (whether or not any application has been submitted to the immigration authorities) no refund will be available. The Company will not liaise with or contact any third party (except the immigration authorities) about a Client’s case without express agreement and permission from the Client. The Company also reserves the right not to liaise with a third party about a Client’s case, if it does not consider it appropriate.